Exchange and return

According to the provisions of the Law "On the Protection of Consumer Rights", the consumer has the right to return a good quality product that did not satisfy him within 14 days from the moment of purchase. ​

 

However, it is worth noting that there are goods that do not fall under the mentioned law and cannot be returned. This includes custom products made individually for the customer.

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In the case of a return, we usually contact the warehouse to confirm the availability of the product you wish to return, and only then will the product be returned.

 

​ To carry out the return procedure, it is necessary to visit the store with the product, a receipt, a copy of the passport and an identification number, write an application and receive a refund to a bank card within 7 days after submitting the application.

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If you are in another city, you can contact the manager who made the sale and apply for the return of the product remotely.

 

You need to send the application along with the scanned copies of the required documents to Info@miligus.com After we receive the product, the refund will be made within 7 days to the bank card you specified.

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It should be noted that the shipping cost of the returned product is borne by the buyer, and this cost depends on the selected delivery service. Of course, it can cost approximately from 100 to 300 hryvnias. ​

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All product return procedures must be agreed in advance with the store manager.